FAQs
Yes. Signing up gives you 60 minutes of transcription, granted once — enough to try everything Notteka does. No cost, no commitment.
Yes. Upgrades take effect immediately, unlocking new features and higher limits right away. Downgrades take effect at the end of your current billing cycle, so you can continue using paid features until then.
Paid plans do not roll over — unused minutes reset at the start of each billing cycle and are refilled to your plan's quota. The free allowance is a one-time 60 minutes, so rollover does not apply.
If you haven't used the service, you can request a refund within 3 days of payment, subject to a 5% processing fee. Refunds are processed within 5-10 business days.
Your subscription is tied to your account, not a specific device. You can use Notteka on your phone, computer, and the same quota is shared across all devices.
Notteka creates transcripts, summaries, and mind maps immediately after your recording ends. If you prefer, you can also turn off these features and generate them manually, letting AI extract key points and action items when you decide.
Notteka supports real-time transcription in 5 languages — Cantonese, Traditional Chinese, Simplified Chinese, English and Japanese — plus post-meeting translation in over 20 languages. Cantonese support means teams in Hong Kong and Macau can meet in their everyday language, with no need to switch to Mandarin or English.
No. We do not use your input or output content to train any machine learning model. Content that must be sent to third-party model providers to produce a transcript, summary, AI reply or image is covered by instructions that bar those providers from using it for their own purposes, including training their models. See section 5 of the Privacy Policy.
Only what the service needs: the account details you sign in with, the audio and files you record or upload, the transcripts, summaries, translations and chat history generated from them, your correspondence with us, and aggregate usage statistics. This data is used to provide and improve the service. We do not use your personal data for direct marketing, and we do not provide it to anyone else for direct marketing.
The iOS app asks the system for two permissions only: the microphone (recording) and the photo library (saving and sharing images). We do not ask for your location or contacts, we do not use facial or other biometric recognition, and we do not track what you do in other apps.
Our application servers, database, file storage (recordings, attachments and generated artifacts) and the compute environment that runs AI tasks are all deployed in the Hong Kong SAR. The database and file storage accept internal access from those Hong Kong servers only and are not exposed to the public internet.
Speech-to-text, summarisation and translation, AI chat and image generation run on third-party model providers outside Hong Kong, so that content leaves Hong Kong while it is being processed — and only the part each feature needs is sent. The results and the original files stay on servers in Hong Kong. You can decline by not using those features, but that means turning off transcription, summaries and AI chat themselves.
You can delete conversations and recordings in the app at any time; once deleted, the record is no longer shown or usable. How long data is kept depends on its type and purpose and on any applicable legal or contractual requirement — we do not apply a single retention period to everything. To formally exercise your right to access, correct or permanently erase personal data, email notteka_support@dreamgallop.com (marked confidential) with your name and contact details, and we will handle it under the Personal Data (Privacy) Ordinance.
Like any AI system, Notteka can occasionally produce information that is wrong, out of date or incomplete: it may misread an ambiguous question, answer from older material, or generate something that reads plausibly but is factually wrong. Deep research and wide research deliverables carry their sources so you can check each figure — always verify anything critical against an authoritative source.
Do not treat Notteka as a substitute for professional medical, legal or financial advice. In an emergency call 999 rather than relying on Notteka. It is not suitable for high-stakes decisions in health, legal proceedings, investment or safety-critical matters; consult a qualified professional instead.
Every task passes a content review before it reaches the execution environment; clearly prohibited requests are refused outright and no credits are charged. If you receive a reply that is inappropriate or otherwise concerning, email the task link or a screenshot to notteka_support@dreamgallop.com and we will review and follow up. Please also do not submit third-party personal data or confidential documents you are not authorised to handle.
We aim to give accurate answers while being honest about what AI cannot do — important decisions should always be verified against an authoritative source. Concretely, that means three things: stating the limits of the AI plainly in the product and in this help centre, monitoring output quality on an ongoing basis, and letting user feedback drive what we fix next.